Privacy Policy

1. Who We Are

Kasih Counsel is a family law firm located at 22 Jalan Tengku Petra Semerak, 80300 Johor Bahru, Johor, Malaysia. We are the data controller for the personal information described in this policy. Questions about this policy may be directed to [email protected].

This policy applies to information collected through our website at kasihw.club and through direct communications with our office. It does not cover third-party websites we may link to.

2. Personal Information We Collect

We collect only the information needed to respond to your enquiry or to provide the service you have asked for. This typically includes:

• Identity information — your name as provided in a form or communication.
• Contact information — email address and telephone number.
• Matter details — a brief description of your family matter, shared voluntarily through our contact form or during a consultation.
• Technical data — IP address, browser type, pages visited, and approximate location, collected automatically when you use our website.
• Communication records — copies of emails or messages you send us.

We do not ask for sensitive personal data (health, financial, or identity document details) through our website. If such information becomes relevant to a matter, it is handled under our professional confidentiality obligations.

Legal Basis for Processing

We process your personal data on the following bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Consent — for marketing communications, where you have opted in.
• Legitimate interests — to respond to enquiries, improve our website, and manage our business operations.
• Contractual necessity — to deliver the legal services you have engaged us for.
• Legal obligation — where we are required to retain or disclose information by law.

3. How We Use Your Information

• To respond to your enquiry and schedule an appointment.
• To provide legal services under any engagement agreed with you.
• To send updates about your matter and any procedural correspondence.
• To improve the content and usability of our website.
• To comply with professional regulatory requirements and applicable law.

We do not use your personal information for automated decision-making or profiling.

Sharing with Third Parties

We do not sell or rent your personal data. We may share it with:

• Courts and regulatory bodies — where required in the conduct of your matter.
• Opposing counsel — to the extent necessary and with your knowledge.
• Analytics providers — Google Analytics, which processes anonymised technical data about website usage. This is governed by Google's own privacy policy.
• Advertising partners — Meta Platforms and Microsoft (Bing), through pixels that may record website visits for the purpose of displaying relevant advertising. You may opt out through each platform's settings.
• IT service providers — hosting and email services operating under confidentiality obligations.

4. How Long We Keep Your Data

• Enquiry and contact form data: up to 12 months from last contact, unless a matter proceeds.
• Matter files and correspondence: 7 years from the close of the matter, in line with professional obligations under Malaysian bar requirements.
• Website analytics data: as set by the analytics provider, typically up to 26 months.
• Marketing consent records: until consent is withdrawn, plus a reasonable administrative period.

5. How We Protect Your Information

We take reasonable technical and organisational steps to protect personal data against loss, misuse, and unauthorised access. These include:

• TLS encryption for all data transmitted through our website.
• Access controls limiting internal access to staff with a need to handle the information.
• Password-protected systems with regular access reviews.
• Secure disposal of physical documents when retention periods expire.

In the event of a data breach that is likely to affect your rights, we will notify you and, where required, the relevant authority without undue delay.

6. Cookies

Our website uses cookies to support basic functionality and to help us understand how visitors use the site. We use the following types:

• Essential cookies — required for the site to function. These cannot be disabled.
• Analytics cookies — to understand page usage and improve content.
• Marketing cookies — placed by Meta and Microsoft to support advertising campaigns.
• Preference cookies — to remember settings you have chosen.

You can manage your preferences at any time on our Cookie Policy page.

7. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Withdrawal of consent — withdraw consent for processing at any time, without affecting the lawfulness of prior processing.
• Restrict processing — ask us to limit how we use your data in certain circumstances.
• Object — object to processing based on legitimate interests, particularly for direct marketing.

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. In some cases, professional obligations may limit what we can share or delete, and we will explain this clearly if it applies.

If you are dissatisfied with our handling of your data, you may lodge a complaint with the Personal Data Protection Department of Malaysia (Jabatan Perlindungan Data Peribadi).

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We recommend reviewing the privacy policy of any site you visit through a link from ours.

9. Children

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have received information from a minor, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the revised version will be published on this page with an updated effective date. We encourage you to review it periodically.

11. Contact for Privacy Matters

For any questions or requests relating to this policy, please reach us at:

• Email: [email protected]
• Post: Kasih Counsel, 22 Jalan Tengku Petra Semerak, 80300 Johor Bahru, Johor, Malaysia
• Phone: +60 4-6829 3174